Food allergy policy
Allergy & Dietary Needs Policy
Please consult the important information
below regarding our food allergy policies.
General Information
- * Our cuisine uses dashi (broth) made from mackerel flakes and miso and soy sauce made from wheat and soybeans.
- * We will accommodate to the best of our ability regarding the 9 specified allergens and the 20 sub-specific allergens. Requests must be received at least 3 days in advance.
- * All dishes are prepared in the same kitchen. There is a possibility of trace amounts of allergens being present from cooking utensils, cooking oils, etc (cross-contamination).
- * For the safety of guests with a history of severe allergic reactions (including anaphylaxis) or those sensitive to trace amounts of allergens, we regret that we are unable to guarantee a safe dining experience and may decline service. In such cases, you are welcome to bring your own food. Please notify us in advance so we can make the necessary arrangements.
- * To accommodate pregnant guests, those taking medication, or anyone with specific medical dietary instructions, please notify us of any food allergies and the number of affected guests at least 3 days prior to your visit.
- * To ensure the safety of our guests with food allergies, we are unable to accommodate menu changes based on personal preferences or dislikes.NOTE: We will do our best to accommodate requests regarding major components, such as meat and fish, though we cannot guarantee all requests can be met.
Dinner / Lunch
For guests with food allergies, whom are pregnant or taking medications we will accommodate as much as possible, please provided allergens, number of guests & other necessarily information is provided at lest 3 days in advance. All other food change requests may incur an additional fee.
Breakfast
At our breakfast buffet, contains labeling for the following 9 specific allergens and 20 sub-specific allergens. Please check all labels before consuming.
9 specific allergens
Wheat
Egg
Milk
Buckwheat
Peanut
Shrimp
Crab
Walnut
Cashew nuts
20 sub-specific allergens
Abalone
Squid
Salmon roe
Orange
Macademia nuts
Beef
Kiwi fruit
Sesame
Salmon
Mackerel
Soy
Chicken
Banana
Pork
Peach
Japanese Yam
Apple
Gelatin
Almond
Pistachio
IMPORTANT NOTES:
- ＊ Our accommodation consists of substituting or removing ingredients within reasonable limits.
- ＊ The final decision regarding consumption rests with the guest.
- ＊ As our accommodations are based strictly on the details provided, we cannot accept liability for any incidents resulting from omitted or incorrect information.
- ＊ We assume no liability for the hygiene, storage, or consumption of food items brought in by guests; all responsibility rests entirely with the individual.
- ＊ While we will make every effort to accommodate your requests within our capabilities, please understand that we cannot guarantee absolute allergen-free safety.
- ＊ Should you have any further questions, please do not hesitate to ask our staff
